Our company offers a range of specialized real estate services, including property postings, property buying and selling, property blueprint sales, and construction materials ads posting. This policy outlines the terms for cancellation and refund to ensure clarity and fairness for both our clients and our company. 1. Property Postings Service Details: Property postings involve creating and managing property listings on various platforms, including drafting descriptions, uploading images, and handling inquiries. These activities require significant effort and resources. Cancellation Policy: Clients may request to cancel their property posting service within 24 hours of placing the order. To qualify for cancellation, the request must be submitted in writing Refund Process: If the cancellation request is received within the 24-hour window and the service has not yet been initiated, a refund may be issued, minus a 15% administrative fee. If the service has already started or the property has been posted, no refund will be provided as the service is considered rendered. 2. Property Buying and Selling Service Details: Our property buying and selling services include market analysis, property valuation, and transaction management. These services involve considerable time and expertise. Refund Process: If cancellation occurs before the agreement is signed, a partial refund may be issued, subject to a 20% processing fee to cover preliminary costs. Once the agreement is signed, the service is considered commenced, and no refunds will be provided. 3. Property Blueprint Sales Digital Blueprints: Digital blueprints are delivered immediately upon purchase. Due to the nature of digital products, all sales are final, and no refunds will be issued once the blueprint is delivered. Physical Blueprints: For physical blueprints, cancellation is only possible within 12 hours of placing the order. If the blueprint has not yet been shipped, a refund may be issued, minus a 10% administrative fee. Once shipped, the order is non-refundable. Cancellation Policy: Clients may request to cancel their property posting service within 24 hours of placing the order. To qualify for cancellation, the request must be submitted in writing 4. Construction Materials Ads Posting Service Details: Posting ads for construction materials involves creating and managing advertisements on various platforms. This service includes drafting ad content, uploading images, and responding to inquiries. Cancellation Policy: Clients can cancel their construction materials ad posting service within 24 hours of order placement. The request must be submitted in writing. Refund Process: If the cancellation request is received within the 24-hour window and the service has not started, a refund may be issued, minus a 15% administrative fee. If the ad has already been posted or the service has commenced, no refund will be provided. 5. Special Considerations No Refund Situations: Refunds will not be granted for services that have already been fully rendered or where the client has caused delays or inaccuracies. This includes instances where the client fails to provide necessary information in a timely manner. Exceptional Circumstances: In exceptional cases, such as service errors or company fault, the company may offer a discretionary refund. Such cases will be reviewed individually, and any approved refunds will be subject to a minimum 20% fee and processed within 30 days. 6. Legal and Compliance Force Majeure: The company is not liable for delays or inability to deliver services due to unforeseen events beyond our control, such as natural disasters or government actions. In such cases, alternative solutions may be offered, but refunds are not guaranteed. Dispute Resolution: Disputes regarding cancellations or refunds will be addressed through our standard dispute resolution process, which may include arbitration or mediation as specified in the client’s service agreement. Conclusion This policy is designed to ensure transparency and fairness in handling cancellations and refunds. By setting clear guidelines, we aim to protect the interests of both our clients and our company while maintaining high-quality service standards.